Frequently Asked Questions
Everything you need to know about our custom portrait service
Ordering & Process
How long does the process take?
Digital portraits are delivered instantly after processing. Physical prints are shipped with standard shipping included, or you can upgrade to faster shipping options (express, overnight) at checkout for an additional fee.
How do I place an order?
Simply browse our catalog, choose your preferred style, add it to your cart, and checkout. After placing your order, you'll receive instructions on how to upload your reference photos.
What kind of photos do I need to upload?
We recommend high-quality, clear photos with good lighting that clearly show the subject's features. High resolution images ensure the best quality results. Avoid blurry or heavily filtered photos.
Can I order both digital and print versions?
Yes! You can choose to receive your portrait as a digital file, a physical print, or both. Select your preferred option at checkout.
Delivery & Shipping
How will I receive my digital portrait?
Digital portraits are delivered instantly via email as a high-resolution file. The file is ready for printing and can be used for digital displays or physical prints.
What shipping options are available for physical prints?
Standard shipping is included with all physical print orders. You can upgrade to faster shipping options (express, overnight) at checkout for an additional fee if you need your print sooner.
Do you ship internationally?
Yes, we ship physical prints internationally. Shipping costs and delivery times vary by location. You'll see the available shipping options and costs at checkout.
File Formats & Quality
What file format will I receive?
You'll receive a high-resolution PNG file suitable for printing at any size. The file is optimized for both digital display and physical printing.
What resolution is the digital file?
Our digital portraits are provided in high resolution, suitable for printing at various sizes from small prints to large format artwork. The exact resolution depends on the style and size you choose.
Can I print the digital file myself?
Absolutely! The digital file you receive is ready for printing. You can print it at any print shop, online printing service, or use your own printer. We recommend using professional printing services for best results.
Payment & Returns
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through our payment gateway.
Can I get a refund?
Due to the custom nature of our portraits, we have a no-refund policy once the portrait has been processed. However, if you experience any issues with your order, please contact us and we'll work with you to resolve the situation.
What if I'm not satisfied with my portrait?
We want you to be happy with your portrait. If you have concerns about your order, please contact us at hello@snap-prints.co.uk and we'll do our best to address any issues.
General Questions
How many people can be in one portrait?
You can include multiple people in a single portrait. When placing your order, make sure to upload clear photos of all subjects. Some styles may work better for single subjects, while others can accommodate groups.
Can I use the portrait for commercial purposes?
The portrait is for personal use. If you need commercial licensing, please contact us at hello@snap-prints.co.uk to discuss your needs.
Do you offer gift wrapping for physical prints?
Currently, we don't offer gift wrapping, but our prints are carefully packaged to ensure they arrive in perfect condition. You can add a gift message during checkout.