Privacy Policy
Last updated: 26 January 2026
At Snap Prints, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Personal Information: When you place an order or create an account, we collect information such as:
- Name
- Email address
- Billing and shipping addresses
- Phone number (if provided)
- Payment information (processed securely through our payment gateway)
1.2 Photos and Images: We collect the photographs you upload to create your custom portraits. These images are used solely for the purpose of creating your portrait and are stored securely.
1.3 Automatically Collected Information: When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To create and deliver your custom portraits
- To communicate with you about your orders, including order confirmations and delivery updates
- To respond to your inquiries and provide customer support
- To send you marketing communications (only with your consent)
- To improve our website and services
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and delivery companies
- Email service providers
- Website hosting and analytics services
3.2 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 With Your Consent: We may share your information with your explicit consent for any other purpose.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure payment processing
- Regular security assessments
- Access controls and authentication
- Secure storage of uploaded images
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Order information is retained for accounting and legal compliance purposes
- Uploaded photos are retained for a reasonable period to allow for re-orders or customer support
- Marketing consent data is retained until you withdraw consent
When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
Under UK data protection laws, you have the following rights regarding your personal information:
6.1 Right to Access: You have the right to request a copy of the personal information we hold about you.
6.2 Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
6.3 Right to Erasure: You have the right to request deletion of your personal information in certain circumstances.
6.4 Right to Restrict Processing: You have the right to request restriction of processing of your personal information.
6.5 Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format.
6.6 Right to Object: You have the right to object to processing of your personal information for certain purposes, including marketing.
6.7 Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.
To exercise any of these rights, please contact us at hello@snap-prints.co.uk. We will respond to your request within one month.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
We use cookies for the following purposes:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand how visitors use our website
- Functional cookies: To remember your preferences and settings
- Marketing cookies: To deliver relevant advertisements (with your consent)
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
8. Children's Privacy
Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@snap-prints.co.uk
Website: snap-prints.co.uk
Company: Snap Prints is a brand name operated by Snap Pix
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with data protection laws.
By using our service, you acknowledge that you have read and understood this Privacy Policy.